Iron Mountain Global Strategic Accounts Manager in Wipshausen, Germany
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.
Iron Mountain’s Global Strategic Accounts represents a select group of Iron Mountain’s largest high-profile, growth orientated, and influential customers. These customers have a global presence and require a specialised, best-in-class level of service and attentiveness due to the nature and complexity of the business.
The goal of the Global Strategic Account (GSA) organisation is to sharpen customer focus and act as a strategic partner to our customers as their digital and business needs evolve. The GSA team is responsible for managing and overseeing Iron Mountain’s top-tier customers and expanding relationships to the next level. The GSA team will understand customer priorities and objectives, then plan and deliver relevant aligning solutions, while also ensuring that we are delivering best in class, white-glove service.
What you will do
The Global Strategic Account Representative (GAR) is responsible for supporting the Global Strategic Account Managers and Managing Directors in developing the relationships and growth for Iron Mountain’s Global Strategic Accounts. Some of your duties will include:
Collaborate cross-functionally within all levels of the organisation and advocate for external and internal teams.
Build and maintain strong relationships with customer key contacts, lead recurring calls to keep customers informed of key items/issues.
Ability to navigate and interact internally/externally, on a global level.
Strengthen and maintain relationships with internal/external customers to provide best in class service, ensure the customer experience is optimal by all means necessary.
Update and maintain customer and prospect information, keep informed of innovative new products, competitive landscape and trends.
Understand customer needs and requirements, lead and oversee small to medium sized projects.
Lead operational and account support activities to include; changes in customer service, inventory transfers, billing and invoicing, issue resolutions, incidents, etc.
Accountable for managing bad debt.
Assists with contract negotiations, and operations.
What you will bring
The ideal candidate will possess both a sales and operational background that enables them to successfully build and maintain relationships, advise customers, develop innovative programs, and expand across new business units on a global scale.
To be considered for this role you will possess the following attributes:
Bachelor’s Degree or customer experience equivalent experience.
Significant experience managing large, complex customer relationships.
Experience working with customers on a global level.
Ability to learn Iron Mountain’s organisational structure, products and hierarchy, on a global scale.
Strong understanding of Iron Mountain's product and services.
Strong phone presence and comfortable initiating conversations.
Self-starter and proactive problem solver.
What we offer
A competitive remuneration including bonus and benefits along with the opportunity to work on our most valuable global accounts, influencing internal and external stakeholders at a senior level.
Category: Sales (SL)
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE