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y Policy Statement, <a href="https://www.dol.gov/agencies/ofccp/posters">CLICK HERE</a><br><br><strong>Requisition:</strong> J00

Job Information

Iron Mountain Customer Success Manager in Markgrafneusiedl, Austria

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

WHAT YOU WILL DO

  • Act as the global point of contact for the customer

  • Partner on Account Plans and Sales Plans

  • Lead global contract renewals and new MSAs and GSAs

  • Proactively contact at-risk customers and resolve issues through customer needs analysis. Renew contracts well ahead of expiration

  • Identify and support new opportunities within assigned accounts for upselling and cross-selling. Communicate Iron Mountain policy/price changes; ensure global alignment.

  • Partner with customer service, operations and the internal sales team to ensure a positive customer experience.

  • Motivated to perform by increasing the product diversity offered to existing accounts; concentrating on finding avenues to generate increased sales from established accounts; and working to increase revenue by identifying additional products to complement what is currently sold to the existing customer base

  • Leverage available analytical data such as CRM, SFDC and social media sites; and demonstrate a keen understanding of economic, financial, market,and industry trends in order to drive profitable growth

  • Prioritize and implement initiatives based on broader strategies. Demonstrate understanding of key industry trends and conditions. Build customer relationships, run recurring customer meetings, and maintain issue logs

  • Effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance of all parties. Has a deep knowledge of customer's business, current macro- and microeconomic trends, industry trends, and potential new business opportunities. Understand and influence a wide range of customer stakeholders

  • Effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance of all parties. Have a deep knowledge of customer's business, current macro- and microeconomic trends, industry trends, and potential new business opportunities. Understand and influence a wide range of customer stakeholders

  • Typically, serve more customers or more complex accounts than Customer Success Executives. Provide peer support and guidance to the team by sharing experience and best known methods

  • Oversee global coordination across IRM functions; drive escalations.

  • Understand a potential customer’s context through effective questioning and listening.

  • Coordinate/Lead Business Reviews.

  • Manage service incidents and events (loss, damages, force majeure, etc)

  • Educate customers on new IM solutions and services.

  • Drive true value for customers: Develop trusted relationships with decision makers with each assigned customer and serve as the lead point of contact.

WHAT YOU WILL BRING

  • 4-6 years successful B2B sales experience

  • Written and spoken communication in German and English

  • Business knowledge, insight, and understanding of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations. Aligns unique insights to key customer priorities, reframing the way customers view their business.

  • Have the ability to influence and negotiate through proven sales skills and needs identification by aligning unique insights to key customer priorities

  • Must exhibit excellent written, oral and presentation skills through power messaging

  • Ability to team effectively at all levels of IRM and customer personnel (to include c-level) on a wide range of topics and issues

  • Ability to develop, maintain and present to senior level management within their customer base

  • Negotiation skills, Effective questioning techniques, Account / relationship management experience

  • Proficient with oral and written communication

  • Strong time management skills. Ability to effectively plan for success and allocate the appropriate amount of time spent on various stages of sales cycle.

  • Driving license would be an advantage

WHAT’S IN IT FOR YOU?

  • Be part of an ever evolving global organization focused on transformation

  • Competitive salary and benefits

  • Remote/Hybrid working model

  • Have a support system where you have a safe place to voice your opinion and share feedback

  • Open space to be creative, strategize, brainstorm, and plan for the future success of IRM

  • Global connectivity to learn from 27,000+ teammates across 63 countries

  • Be part of a winning team who embrace diversity, inclusion, and our differences

Category: Sales

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0069051

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