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At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.

Implementation Manager

This role is responsible for the implementation processes and activities related to the onboarding of new revenue for the Digital Solutions group in the designated region for Iron Mountain. These implementation activities will yield successful onboarding of new Customer projects that meet the requirements & timeframes of Customers as well as the operational & financial expectations of Iron Mountain. This role encompasses end-to-end planning and ownership of the work and oversight of both Customers facing staff responsible for implementations as well as the technical resources that are responsible for creating and testing new workflows to support projects.

This role can be based in Poland, Germany or Austria and remote work is possible.

Key Accountabilities

• Providing advanced technical consulting and advice to others on proposal efforts, solution design, system management, tuning, and modification of solutions.

• Partnering with sales and teams as an influencer to craft relevant, valuable, and profitable solutions.

• Executing standard processes & methodologies

• Support and develop processes for providing regular updates on Implementation schedules; internally and externally.

• Expertly manage Project Management and Technical resource scheduling and utilization.

• Operate within assigned budgets

• Assist Project/Programme Managers with the development of detailed project plans – provide subject matter expertise to ensure project plans reflect the right level of detail

• Leverage industry experience & background to advise/course-correct plans to ensure Iron Mountain follows best practices

• Ensures customer satisfaction – understands/establishes key performance metrics - quality, reliability, responsiveness, budget targets, etc. and ensures necessary IT Service Delivery reports are followed

• Actively support and Comply with all IT Governance activities.

• The role is responsible for the overall delivery of customer-facing solutions and operational production systems that support customer deliverables.

Requirements

• C1/C2 level fluency in German and English , Polish would be an advantage

• Ideally have a relevant qualification within Project Management e.g. Prince 2, PMP

• Have a solid understanding of IT to be able to cater for implementations work

• Demonstrable success within a similar role previously

• Able to work well independently and as part of a team

• Highly organised nature

• Able to solve complex problems with a process driven mentality

• Act as a resource of information and support for other colleagues / internal stakeholders where necessary

#LI-remote

Category: Operations Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0063218