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y Policy Statement, <a href="">CLICK HERE</a><br><br><strong>Requisition:</strong> J00

Job Information

Iron Mountain Service Delivery Technician in Frankfurt, Germany

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.

About Iron Mountain Data Centers

Iron Mountain Data Centers, a division of Iron Mountain incorporated, is a leading provider of wholesale data center and colocation services. The company’s national portfolio of underground and purpose-built data centers addresses the exacting requirements of highly regulated organizations such as Federal Government agencies, Fortune 1000 enterprises, healthcare and life sciences organizations, financial services companies and cloud services providers. Iron Mountain data center services include dedicated data centers, private data center suites, secure cages, individual cabinets, helping hands remote support, and carrier-neutral network services. For more than 30 years, discerning colocation customers continue to choose Iron Mountain data center services for the company’s proven track record, successful relationships, maximum efficiency, predictable results and established reputation as the safe choice. Visit for more information.

The Iron Mountain Data Center team is seeking for an experienced Service Delivery Engineer who wants to be part of an international organization where he can operate at the heart of the company. You have extensive knowledge and experience to solve costumer issues and supporting the IMDC technical team.

The department:

The Service Delivery Engineer works within the Site Management Department and reports to the Service Delivery Manager. The Site Management Team is part of the Operations Department of IMDC and is responsible for the service to our customers, security and keeping the data center well-ordered. The team also provides customer implementations, customer support, logistics support, handling tickets and structured cabling.

Key Responsibilities

As a Service Delivery Engineer you will have the following responsibilities:

  • Monitoring various ticketing queues and follow-up of tickets;

  • Construction, labeling and recording of cabling and cross connects;

  • Troubleshooting of cabling issues;

  • Supervising customer implementations and deliverables;

  • Handle remote hands customer requests;

  • Perform basic technical work (electrical, mechanical, civil);

  • Receiving and registration of incoming goods;

  • Monitoring of the Building Management System;

  • Coordinate and issue work permits;

  • Handling 1st line support of facility installations;

  • Making visual inspection rounds and follow-up on findings;

  • Supervise supplier activities;

  • Support customers in answering technical questions.

Who are you

As a Service Delivery Engineer you have:

  • MBO working and thinking level;

  • A technical background;

  • Minimum 3 years’ experience in a data center, hosting and telecom organization;

  • Affinity with technology and the Internet;

  • Knowledge in the field of IT infrastructure and cabling standards;

  • Knowledge of IT equipment (servers / switches / firewalls / etc);

  • Knowledge of Networking and TCP / IP;

  • Knowledge of Server Operating Systems (Windows / Linux) is a plus;

  • Familiarity with work processes and standards ISO and BS standards is a plus;

What we offer:

  • A competitive salary, above market average + annual bonus;

  • The possibility to develop yourself and build your career;

  • A great working environment in a dynamic, international, fast growing organization.

Category: Field Operations (FO)

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0038112