Iron Mountain Service Delivery Engineer in Frankfurt, Germany
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.
About Iron Mountain Data Centers
Iron Mountain Data Centers, a division of Iron Mountain incorporated, is a leading provider of wholesale data center and colocation services. The company’s national portfolio of underground and purpose-built data centers addresses the exacting requirements of highly regulated organizations such as Federal Government agencies, Fortune 1000 enterprises, healthcare and life sciences organizations, financial services companies and cloud services providers. Iron Mountain data center services include dedicated data centers, private data center suites, secure cages, individual cabinets, helping hands remote support, and carrier-neutral network services. For more than 30 years, discerning colocation customers continue to choose Iron Mountain data center services for the company’s proven track record, successful relationships, maximum efficiency, predictable results and established reputation as the safe choice. Visit www.ironmountain.com/data-centers for more information.
The Iron Mountain Data Center team is seeking for an experienced Service Delivery Engineer who wants to be part of an international organization where he can operate at the heart of the company. You have extensive knowledge and experience to solve costumer issues and supporting the IMDC technical team.
The department :
The Service Delivery Engineer works within the Site Management Department and reports to the Service Delivery Manager. The Site Management Team is part of the Operations Department of IMDC and is responsible for the service to our customers, security and keeping the data center well-ordered. The team also provides customer implementations, customer support, logistics support, handling tickets and structured cabling.
As a Service Delivery Engineer you will have the following responsibilities:
Monitoring various ticketing queues and follow-up of tickets;
Construction, labeling and recording of cabling and cross connects;
Troubleshooting of cabling issues;
Supervising customer implementations and deliverables;
Handle remote hands customer requests;
Perform basic technical work (electrical, mechanical, civil);
Receiving and registration of incoming goods;
Monitoring of the Building Management System;
Coordinate and issue work permits;
Handling 1st line support of facility installations;
Making visual inspection rounds and follow-up on findings;
Supervise supplier activities;
Support customers in answering technical questions.
Who are you
As a Service Delivery Engineer you have:
MBO working and thinking level;
A technical background;
Minimum 3 years’ experience in a data center, hosting and telecom organization;
Affinity with technology and the Internet;
Knowledge in the field of IT infrastructure and cabling standards;
Knowledge of IT equipment (servers / switches / firewalls / etc);
Knowledge of Networking and TCP / IP;
Knowledge of Server Operating Systems (Windows / Linux) is a plus;
Familiarity with work processes and standards ISO and BS standards is a plus;
As a Service Delivery Engineer you are:
A team player with good interpersonal and communication skills;
Customer focused with a service oriented attitude;
No 9 to 5 mentality and willing to turn standby and weekend shifts;
Continued focus on improvements in the quality of service;
Prepared to be part of the emergency response team;
Skillful with Windows and MS Office Software;
Working well in a dynamic fast paced environment;
Flexible, stress resistant and structured;
Able to perform physical activities;
Always willing to go the extra mile.
Compliance Obligations :
It is the responsibility of every Iron Mountain employee:
to comply with all applicable laws, rules, regulations, and company policies;
to exhibit ethical behavior in accordance with our Code of Ethics and Business Conduct;
to complete required training within the allotted time frame.
What we offer :
A competitive salary, above market average + annual bonus;
The possibility to develop yourself and build your career;
A great working environment in a dynamic, international, fast growing organization.
About Iron Mountain :
Founded in 1951, Iron Mountain Incorporated (NYSE: IRM) is a Fortune 500 global leader in storage and information management services. Iron Mountain is committed to storing, managing and transforming what our customers value most, from paper records to data to priceless works of art and culture. Providing a full suite of solutions – records and information management, data management, digital solutions, data centers and secure destruction – Iron Mountain enables organizations to lower storage costs, comply with regulations, recover from disaster, and protect their data and assets from a complex world. Visit the company website at www.ironmountain.com for more information.
Iron Mountain enables 94% of the Fortune 1000 to smartly and securely manage their physical and digital information assets. With unmatched innovation and collaboration, our teams create information management solutions for our customers’ data, no matter what format, location or lifecycle stage it’s in and no matter where it’s kept. We are more than 25,000 people strong and growing. We’ve been a trusted records management leader since 1951.
Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.
Category: Field Operations (FO)
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE